What are the 支配するs on travel refunds?
Many holidaymakers have struggled to 得る refunds for cancelled trips during the coronavirus pandemic.
Here the PA news 機関 answers seven 重要な questions on the 問題／発行する.
? What are the 支配するs on flight refunds?
For most cancelled flights, you are する権利を与えるd to a 十分な cash refund within seven days.
This covers flights where the 航空機による is based in the UK or EU, or you are 出発／死ing from a UK or EU airport.
? How about 一括 holidays?
消費者s are 保護するd under the 一括 Travel 規則s, which mean they should get their money 支援する within 14 days.
? So those are the 支配するs, but what is the reality?
Many 消費者s have 直面するd long 延期するs in getting refunds for cancelled trips during the pandemic.
消費者 group Which? says more than £1 billion is still 借りがあるd to 一括 holiday 顧客s.
? Why has this happened?
The 突発／発生 of coronavirus led to a 殺到する of refund requests.
Travel companies have 直面するd the 二重の 圧力 of trying to slow losses and 操作の difficulties in 過程ing more payouts than normal.
? Is anything 存在 done about 延期するd refunds?
The Civil 航空 当局 says its discussions with 航空機によるs resulted in them changing their practices and they are all now 申し込む／申し出ing cash refunds.
The 競争 and Markets 当局 says it is continuing to 調査／捜査する 一括 holiday companies and it “won’t hesitate to take 活動／戦闘” if it finds “any 商売／仕事 is not 従うing with 消費者 保護 法律”.
? What about 代案／選択肢s to refunds?
Many 会社／堅いs have tried to 緩和する their cash flow problems by encouraging 顧客s to 受託する refund credit 公式文書，認めるs instead of cash refunds.
These 許す people to re-調書をとる／予約する their holiday or request their money 支援する at a later date.
? What about 保証人／証拠物件s?
Some companies have 申し込む／申し出d 保証人／証拠物件s rather than refund credit 公式文書，認めるs.
Although these are often 価値（がある） more than the 初めの 調書をとる／予約するing ? to incentivise 顧客s not to request cash ? the Civil 航空 当局 has 警告するd they are not Atol-保護するd.
That means 支えるもの／所有者s 直面する 存在 out of pocket if the 問題／発行するing 会社／堅い goes 破産した／（警察が）手入れする.
