Cinch sold us a car but the bonnet wouldn't open - three months later it's STILL not 直す/買収する,八百長をするd: CRANE ON THE CASE
- Car had faults on collection but salesman 約束d it would be 直す/買収する,八百長をするd quickly??
- Reader and his 妊娠している partner have gone 支援する and 前へ/外へ for months??
- Have you had a problem with a company? Email?helen.crane@thisismoney.co.uk
In November 2023, my partner 購入(する)d a car from the online dealership Cinch and we met the sales スパイ/執行官 at a 選ぶ-up point to collect it.
Before taking the 重要なs we 検査/視察するd the car, and 公式文書,認めるd the bonnet lever in the cabin didn't work, (判決などを)下すing the bonnet un-openable.
We were 気が進まない to 受託する it, but my partner had been without a car for two weeks and the sales スパイ/執行官 was insistent that 取引,協定ing with Cinch would be 平易な, and it would be 修理d in no time.
On the blink: The car had さまざまな problems from the moment it was collected, but Cinch wasn't quick to 答える/応じる to the driver's requests for a 修理 (在庫/株 image)
My partner 報告(する)/憶測d the problem to Cinch 敏速に. すぐに after, the 12v 力/強力にする 出口 stopped working, then a fa ult light appeared on the dash.
Three months on, we are still no closer to getting the 修理s carried out.
We have complained three times, but twice Cinch (人命などを)奪う,主張するd the (民事の)告訴 wasn't received. Can you help? D.P, Somerset
Helen Crane of This is Money replies: In its catchy TV 広告s 前線d by reality 星/主役にする Rylan Clark, Cinch (人命などを)奪う,主張するs to 供給する 'Cars without the faff'.
But based on your experience with the online car dealership, this couldn't be その上の from the truth.
Your partner paid £9,200 for the used Dacia, but almost three months on she is still unable to open the car's bonnet, which means you are unable to 最高の,を越す up the windscreen washer or oil.
Both are 決定的な to keep a car running 滑らかに, and not doing so could mean you 勝利,勝つd up with bigger problems 負かす/撃墜する the line.
You tell me that trying to sort this has 原因(となる)d unnecessary 強調する/ストレス during her pregnancy.?
The light on the dashboard is also 原因(となる)ing her 関心, and she is worried the 乗り物 isn't 安全な to 運動. Who knows what other faults could be lurking?
Throughout December and January your partner tried to get Cinch to 直す/買収する,八百長をする the car, but her 進歩 was 繰り返して 立ち往生させるd.
いつかs she was told by Cinch that an 任命 had been 調書をとる/予約するd and that a garage would be in touch, but then she never heard from them.
On another occasion Cinch 調書をとる/予約するd an 任命 at another garage, but didn't tell her.
Your partner received a call out of the blue from a garage in Bristol, around 50 miles away, asking where your car was - but with no 警告 she couldn't leave work and make the trip in time.
Desperate, she tried to get the car 直す/買収する,八百長をするd 地元で out of her own pocket and (人命などを)奪う,主張する the money 支援する from Cinch - but by this time it was の近くに to Christmas and the holiday period meant all the 任命s were 調書をとる/予約するd.
She 接触するd Cinch to ask for the 問題/発行する to be 増大するd - but when she followed up in 早期に January, the Cinch スパイ/執行官 said it had not been.
With your partner 全く 強調する/ストレスd out by this point, you got in the 運動ing seat and tried to sort the problem on her に代わって.
保証するd: The reader and his partner were told the car could be 修理d quickly by the salesman who 手渡すd over the 重要なs - but that did not turn out to be the 事例/患者
In 中央の-January, you were told you would be 調書をとる/予約するd into a reasonably 地元の garage with a 優先 slot. But when you called the garage the next day as advised, they said they never received a 調書をとる/予約するing.
Even if they did, they told you it would have been useless - as they only 取って代わるd tyres.
After another 約束d call 支援する from Cinch that didn't happen, and another failed 任命, your partner made a formal (民事の)告訴 to Cinch.
On 27 January, the (民事の)告訴s team 約束d she would be 調書をとる/予約するd into the nearest Dacia 売買業者. She replied straight away with her availability, but didn't hear a peep out of Cinch - so in 中央の-February, you decided to 接触する me.
No faff? Cinch's adverts featuring Rylan Clark (pictured) 約束 a hassle-解放する/自由な experience
Within a week, your car had been 調書をとる/予約するd in to a 地元の garage - for real this time - and a 儀礼 car had been 配達するd to your home.
A 広報担当者 said: 'We are very sorry about the length of time that it took to 解決する this 問題/発行する and that the 乗り物 did not 会合,会う our own high 基準s on this occasion.?
'We have apologised to [the 顧客] and arranged for the car to be collected and 修理d. A 儀礼 car will be 配達するd for her to use in the 合間.
'Our 顧客s are at the heart of our 商売/仕事 and our 核心 焦点(を合わせる) continues to be 供給するing them with high 質 乗り物s.'
Three days later, the car was returned to you in 十分な working order.
However, it's 容認できない that you were 配達するd a car with several faults in the first place - and that it wasn't sorted until three months after the day you 選ぶd it up.
You also told me that your partner received a call from Cinch's 長,指導者 顧客 officer, who apologised 本人自身で, and 定評のある that there are 問題/発行するs with their after-sales service which it 計画(する)s to 演説(する)/住所.
She was also refunded for the 行政 料金 she 最初 paid to Cinch.?
'I'd probably still be going 一連の会議、交渉/完成する in circles with Cinch if you hadn't stepped in,' you said.
I'm glad this car calamity is finally over - and wish you the best with your new arrival.??
CRANE ON THE CASE
- I want to move my £20k work 年金, why has it taken a year
- Moneybarn tried to take my car: I 港/避難所't 行方不明になるd 貸付金 支払い(額)s
- 空気/公表する Mauritius lost my luggage and it 廃虚d my holiday
- Muggers used my Revolut account to buy £3,900 of crypto
- London マラソン trainers I ordered from Asics never turned up
- Eon sent my small dance school a shock £95k energy 法案
- I paid Virgin and O2 £650 for a Sim card I didn't want
- Barclays debanked our tennis club and we couldn't 支払う/賃金 the 法案s
- I paid £5,000 to a kitchen 会社/堅い that went 破産した/(警察が)手入れする
- Cinch sold us a car... but the bonnet wouldn't open
- We couldn't go to Hawaii 予定 to wildfires - but 保険会社 won't 支払う/賃金
- My call with Three's bereavement team was strange and upsetting
- HSBC 辞退するd switch 特別手当 because I had account 21 YEARS ago
- Ovo bungled my 年輩の Dad's £2,285 credit refund
- どろぼう took my 貯金 - but Revolut says it 'wasn't 怪しげな'
- My roof blew off in a 嵐/襲撃する... but my 保険会社 isn't 支払う/賃金ing me
- I paid £889 for a robot vacuum that doesn't work
- My daughter was attacked - but EE won't refund £260 phone 法案
- UPS and Packlink made selling 星/主役にする Wars toy an epic 演劇
- The CRANE ON THE CASE naughty and nice 名簿(に載せる)/表(にあげる) 2023
- Thames Water says it needs to fit 'smart' メーター: Is it a scam?
- Our car was flooded in 嵐/襲撃する Babet: Where is Sheila's Wheels?
- Rightio 告発(する),告訴(する)/料金d my 年輩の mother £353... to change a FUSE
- I have £1,300 in scrapped Tesco 貯金 stamps
- My car broke 負かす/撃墜する and now the RAC has LOST it
- I took a BA 保証人/証拠物件 during Covid, but now I'm too ill to 飛行機で行く
- Why can't we 取り消す Sky TV? We've written, emailed AND phoned
- I 借りがある £8,400 in PCNs as my 指名する was spelt wrong on TfL 記録,記録的な/記録する
- I've been trying to sort my £6,120 energy 法案 負債 for a DECADE
- My 首相 Inn room was 28 degrees: Why isn't it refundable?
- Barclays shut our community garden bank account
- I got a parking ticket waiting in the McDonald's 運動-thru
- My brother passed away before stag party, where is my refund?
- Tesco 動きやすい 辞退するd me a phone 契約... because I don't 運動
- Where is PPI rebate I'm 支払う/賃金ing Brooksdale a 48% 削減(する) to get?
- P&O 巡航する turned into holiday from hell when I caught norovirus
- 全国的な has frozen my bank account... for 存在 too charitable
- Does 年金 credit mix-up mean my wife overpaid care 料金s?
- I sold a caravan to 王室の 訴える手段/行楽地s, where's my money?
- My 攻撃を受けやすい in-法律s got 'debanked' by HSBC
- My K-pop obsessed mum racked up hundreds on Spotify
- UPS 告発(する),告訴(する)/料金d me an extra £441 to 地位,任命する my boat sail
- My 事例/患者 was broken on Ryanair flight and I can't get money 支援する
- 企業 告発(する),告訴(する)/料金d me £982 for 損失 to Nissan Micra 賃貸しの car
- I was switched to Ovo and now my 法案s are mind-boggling
- Scammer bagged an iPhone 14 using MY O2 account
- A Chinese 会社/堅い 登録(する)d its 商売/仕事 at MY home 演説(する)/住所
- I sold my laptop online but 買い手 (人命などを)奪う,主張するd I never sent it
- Evri 配達するd my son EMPTY BOX instead of Christmas 現在の
- Where is 相続物件 we were 約束d by '相続人 hunters'
- I'm locked out of my BA account, have I lost my 650,000 Avios??
- A scammer bought £3,000 flights using MY card
- We 調書をとる/予約するd 'superior' 巡航する cabin but got one next to engine
- My 13-year-old was scammed 経由で Paypal. It says he 借りがあるs £4,500
- I sent £2,000 of my late wife's 貯金 with wrong account number
- Ovo 法案d me £33,000 for a month of energy use in my two-bed flat
- Eon left a 漏れる after it fitted my new boiler and the 天井 fell in
- My camera doesn't work and I can't 接触する online 売買業者
- I am terminally ill but can't cash my Scottish 未亡人s 年金
- Most shocking CRANE ON THE CASE horror stories from 2022
- I was sent a shoddy mobility scooter... but アマゾン says it's 罰金
- My son was 立ち往生させるd in Australia in 2020 - I'm still wait ing for...
- Home Office 拒絶するd my ビザ, when will I get NHS 支払い(額) 支援する?
- Investec won't 新たにする my 93-year-old mum's 貯金 with no ID... or...
- I built my own house and HMRC should refund 付加価値税 - where is it?
- We 調書をとる/予約するd our holiday for the 権利 dates... but the wrong year
- I've been waiting three years to get refund for Thomas Cook holiday
- TalkTalk sold me an internet phone line that doesn't work?
- Barclays says it's の近くにing my accounts and I have no idea why
- I spent £1,200 on hotels and trains when Blablacar bus was late
- Holiday Extras won't 支払う/賃金 out for trip after our son's death
- My ex racked up £30k in Dart 告発(する),告訴(する)/料金 PCNs 予定 to mental health
- My 法案s went 気が狂って after I had a smart メーター 任命する/導入するd
- My Cork flight was cancelled and Aer Lingus no longer 飛行機で行くs
- Why won't BA 支払う/賃金 for my lost laptop and jewellery?
- I parked in more than one 示すd bay - can 首相 Park 罰金 me?
- My son got chickenpox before our holiday... can we get a refund?
- Our Tui wedding was 調書をとる/予約するd where same-sex marriage isn't 合法的な
- Why won't Ovo let me 支払う/賃金 after it didn't 法案 me for nine months?
- Northern P rovident went under, where is my £10k Isa cash?
- I moved out of my damp home but British Gas wants £5k in 法案s
- My Macbook won't turn on, why won't John 吊りくさび 直す/買収する,八百長をする it?
- Bulb wants to 告発(する),告訴(する)/料金 me £2k for energy I used four years ago
- A fraudster 切り開く/タクシー/不正アクセスd my email and went on a £6k credit card spree
- I'm 借りがあるd a £164 税金 refund after Covid cancelled my holiday
- My son turned 18 - why can't he 接近 his Child 信用 基金??
- My son spent £1,000 on iPad games... will Apple refund me?
- My BA flight and car 雇う has dropped by £500 - can I rebook?