Two thirds of accountants say poor HMRC service is 傷つけるing small 商売／仕事s
- 投票 shows 66% of accountants say poor HMRC service is hitting SMEs
- Taxman has today done a u-turn on 議論の的になる helpline 終結 計画（する）s?
Two thirds of accountants say poor HMRC service is having a 消極的な 衝撃 on 商売／仕事, with smaller 会社／堅いs feeling the largest 衝撃.
There has been a 14 per cent 増加する in 消極的な opinion に向かって HMRC compared to October, によれば the 投票 排他的に given to This is Money by the 協会 of 借り切る／憲章d Certified Accountants.
ACCA said HMRC is struggling to fulfil 'simple requests' such as 供給（する）ing 付加価値税 numbers, which it （人命などを）奪う，主張するs is 原因（となる）ing the efficiency and 生産性 of small 商売／仕事s to 苦しむ.
This is Money has received 非常に／多数の 事例／患者s of problems getting a 付加価値税 number - 含むing one infuriated 商売／仕事 owner who was waiting for more than three months.?
Under 基金d: ACCA has called for 投資 in HMRC, as the 税金 office struggles to 会合，会う 需要・要求するs
The 欠如（する） of 投資 into HMRC has より悪くするd this problem, ACCA said, with the 最近の 予算 having proven disappointing for 商売／仕事 owners.
HMRC has been 疫病／悩ますd with 延期するs since the pandemic, having 削減（する） its 顧客 service 全労働人口 from 25,000 to 19,500 over five years.?
The 協会 報告（する）／憶測d that 69 per cent of accountants said the 予算 will bring 'either no change or 消極的な 衝撃 to the UK 財政上の 見通し,' with one 回答者／被告 述べるing the （ドイツなどの）首相／（大学の）学長's 予算 as '労働 baiting'.
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Glenn Collins, 長，率いる of 戦略の and technical 約束／交戦 at ACCA, said: '繰り返して we hear from our members of 延期するs around basic requests such as 付加価値税 登録 numbers, and a 厳しい 欠如（する） of 技術d staff to 扱う more コンビナート／複合体 enquiries.
'This most 最近の 調査する 繰り返し言うs our previous feedback to the （ドイツなどの）首相／（大学の）学長 and HMRC, and shows that in the space of six months service levels have 拒絶する／低下するd even more.'
He 広告 ded: 'ACCA will continue to call for the （ドイツなどの）首相／（大学の）学長 to 適切に 基金 HMRC, raise the levels of service 基準s, and to lean on 信じる／認定／派遣するd 財政／金融 professionals wherever possible to 確実にする 正確 across the board.'?
The ACCA 投票 was of 304 undertaken in 12 days after the 予算 on 6 March.??
U-turn on HRMC helpline 終結?
The data follows news on Tuesday that?HMRC 計画（する）s to 削減（する） its helpline services on 8 April, until September, instead directing taxpayers to its online services and chatbots.
The 税金 office has today backtracked on the 政策, 明言する／公表するing: 'the changes to the Self-査定／評価, 付加価値税 and PAYE helplines that were 発表するd will be 停止（させる）d while HMRC engages with stakeholders about how to 確実にする all taxpayers’ needs are met.'?
It said it is? committed to 転換ing 顧客s to online services 'in the longer 称する，呼ぶ／期間／用語'.
A spokesperson for the 財務省 委員会 said: 'We welcome the 決定／判定勝ち（する） to 逆転する yesterday's ill-advised 告示.?
'While we do not …に反対する 拡大 of 数字表示式の services for those who want to use them, we remain 完全に unconvinced that HMRC is adequately 用意が出来ている to 課す such a 重要な change in how it serves taxpayers.'
'Planned changes to the 操作／手術 of HMRC's phonelines have been mismanaged from the beginning.?
'Questions still remain over the extent to which the department are prioritising its own needs over those of 法律-がまんするing and 攻撃を受けやすい taxpayers.'
