Now HMRC 削除するs 接近 to its self 査定／評価 税金 helpline for most 報知係s

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HM 歳入 and Customs is 削除するing 接近 to its Self 査定／評価 helpline for the 大多数 of 報知係s from Monday until January 31, leaving taxpayers unable to 接近 phone support in the 決定的な run up to the return 最終期限.

The 税金 office will only take '優先 calls' - and will direct everyone else to its website for help.

The 告示 has 刺激するd 怒り／怒る の中で MPs and 税金 専門家s, who 警告するd it could lead to taxpayers inadvertently making mistakes on their 税金 returns and 直面するing 罰金s その上の 負かす／撃墜する the line.

The run up to the January 31 税金 return 最終期限 is one of the busiest periods for the 税金 office, with around 5.5 million taxpayers phoning the helpline each year.

This year is 始める，決める to be 特に busy as hundreds of thousands of people have been 押し進めるd into higher 税金 brackets by frozen allowances.

However, HMRC has given taxpayers just two working days' notice ahead of the 減ずるd phone service.

HMRC (pictured) has given taxpayers just two working days' notice ahead of the 減ずるd phone service

The 税金 office will only take '優先 calls' - and will direct everyone else to its website for help (在庫／株 Image)?

議長，司会を務める of the 財務省 委員会, Harriett Baldwin, said the cross-party group of MPs has 繰り返して 強調する／ストレスd its 関心 to HMRC about the 管理／経営 of its Self-査定／評価 Helpline. HMRC 扇動するd a 類似の 終結 for three months over the summer.

'Giving the public いっそう少なく than two working days' notice of a 重要な 削減 in service, while the 最終期限 for Self 査定／評価 returns ぼんやり現れるs, is yet another alarming 開発 for an ますます 圧力d 政府 service,' she said.

HM RC said around two-thirds of calls to its Self 査定／評価 helpline can be 解決するd far quicker through its online services.

It 追加するd that 報知係s would be told about its 広範囲にわたる online services through 記録，記録的な／記録するd messages and text messages.

優先 will be given to answering queries that cannot easily be dealt with online and to 顧客s who need extra support or cannot use its online services.

In a letter to the 財務省 Select 委員会, HMRC 長，指導者 (n)役員／(a)執行力のある Jim Harra said that the department needs to 減ずる the 容積／容量 of 接触する through phone and 地位，任命する by at least 30 per cent by 2025 compared to 2021/22 'ーするために 配達する our service 基準s with the 資源s we have'.

夜明け 登録（する）, 長，率いる of 税金 論争 決意／決議 at accountancy 会社／堅い BDO, said it was 'very unhelpful' that HMRC gave so little notice of the 終結.

'税金s can be 複雑にするd and I 恐れる that if people are directed online they may find themselves looking at the wrong section and finding an incorrect answer to their query,' she 追加するd.

'People who phone the helpline are 簡単に conscientious members of the public trying to 支払う／賃金 the 訂正する 法案.'

Victoria Todd, 長，率いる of The Low Incomes 税金 改革（する） Group, said she was 関心d that some of HMRC's online services are not yet of the 基準 needed to 適切に support taxpayers.

'軍隊ing taxpayers to use services that are not up to scratch 危険s an 腐食 of 信用 in the 税金 system, 主要な to errors, 非，不，無-同意／服従 and more problems for taxpayers and HMRC その上の 負かす／撃墜する the line,' she 追加するd.