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Socialtext: Solutions
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Overview HR & Corporate Communications Marketing & Sales Field Service Professional Services Partner Management

Based on our successful implementation work over six years, we’ve developed solution packages designed for specific business functions. These solution packages deliver a robust set of templates and best practices tailored to the unique tasks and challenges of each business function. With these solution packages, you get reduced adoption risk and the fastest possible return from using the Socialtext collaboration platform.

Included in your solution package are dozens of page templates for use cases that have provided the highest initial value for others in your same business function, guidance on dashboard designs tailored to your business function, and best practices for driving fast adoption as you transition to a more transparent and collaborative way of business.

HR & Corporate Communications

Drive change.

Create active, ongoing conversations with employees that get them engaged. With ambient awareness of what others are working on, you create a more open culture with high levels of passion and initiative.

Build trust quickly with rich profiles that let colleagues get to know each other better. Employees discover new associations and create social networks, and you build loyalty and teamwork.

Marketing
& Sales

Put customers first.

Field insights are shared immediately across sales and marketing, and become collective intelligence. Decisions are informed by customer perspectives, competitive insight and product feedback.

Sales and marketing operate as a unified team, aligned to customers. Team members discover and leverage the expertise of others, re-purpose the work of colleagues, and act quickly on new opportunities.

Field
Service

Speed resolution times.

Get up-to-date collective intelligence on every issue. Quickly document new problems on a workspace page or internal blog, creating a go-to place for colleagues to add facts and use as a resource. Easily contribute via email and while mobile.

Share knowledge, create corporate memory of each issue handled, and build a shared portfolio of best practices as a byproduct of simply working openly.

Professional Services

Engage clients.

Work openly in front of clients and keep the entire team on the same page. Let alerts notify clients and colleagues of updates. Keep everyone aware of what others are working on and build a portfolio of best practices, as a byproduct of doing the work.

Instantly start open conversations that engage the full team and create lasting memory. Search or browse to find special expertise that informs each step.

Partner Management

Energize partners.

Spur active, ongoing conversations between partners and other stakeholders with a social extranet. Partners share experiences, collaborate on early market trends, ideate on product and service improvements, learn best practices.

Communication flows in all directions, and knowledge is persistent, searchable and findable. Partners get engaged, and you tap into the power of a partner network.