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Facebook pages make it easy for you to interact with your customers, but monitoring customer wall posts and comments can be confusing and time consuming. Finally, we’ve created a solution: Zendesk for Facebook turns comments and wall posts into tickets and organizes them in a single place, making it easy to track and respond to [...]
Read MoreNow that Zendesk has rolled out our new language capabilities with our Dynamic Content feature, it’s much easier to identify your customers’ languages and provide support in their preferred language. For the time being, we’re able to detect browser settings, but automatic language detection in email is still in beta. (To participate, fill out this [...]
Zendesk would like to wish all of our wonderful customers, partners, colleagues and friends a happy, safe and fun holiday season. To celebrate another great year, and as part of our recent pledge to raise $1M for the UCSF Benioff Children’s Hospital, we’ve created our second annual holiday video special for you. A spoof in [...]
Last March, I wrote about how fortunate we are in operations (ops) to go unnoticed because of our consistently high uptime. Since then, we’ve continued to fly under the radar by maintaining more than 99.9% uptime, even celebrating four 100% months (with copious amounts of whiskey, mind you) while growing considerably. So what’s our secret [...]
Santa Claus is many things ? bringer of presents, harbinger of Christmas, jolly fat man ? but he’s also something possibly even more influential than any of those: in many cases, he’s a child’s first direct experience with “customer service.” Only instead of being met by a chic, pretty, dressed-in-black sales clerk, the “customer” is [...]
Our second session of the Zen Masters of Customer Service Webinar Series, “Think mobile, act social…customer service gets off the camel,” is just days away! Register today to attend the live webinar next Tuesday, December 13th or to receive the on-demand recording on December 14th! Registration is free, and Guy Stephens, a top UK consulting [...]
Providing support for a global product can be an exciting adventure, but if you answer your customers’ tickets in the wrong language, it can leave them feeling like their Babel fish is broken. Zendesk Dynamic Content helps you to provide a seamless support experience for your customers, ensuring that you not only respond to their [...]
From our mobile apps to our constant stream of new features, we never stop thinking about how to make your life easier. One way we do this is by integrating with useful tools that help make you more efficient. Our Technical Accounts Manager Eric Shen is always hunting for apps to add to our more [...]
Tis the season for jam-packed malls, aggressive shoppers, and Black Friday stampedes. Shopping in brack-and-mortar stores is a cut-throat game these days. It’s no wonder more consumers are turning to online retailers as a way to beat the holiday rush and peruse a wonderland of possible gifts in the safe confines of their homes or [...]
This past month, a group of 20 gentlemen in our San Francisco office (including the author) joined forces to embarrass ourselves in an attempt to raise money for prostate cancer research through international charity Movember. We succeeded, raising an even $7,000 for men everywhere, including a generous $1,000 donation from Zendesk. The general consensus among [...]
After last week’s successful node.js meetup, we’re excited to announce another one, this time for Ruby. Tomorrow night, December 7th, at 6:00 pm, we’re hosting SF Ruby’s Mechanical Turk-themed meetup at our office. As always, drinks and food will be provided, and we there are a few great speakers lined up for your enjoyment, including [...]
