Frequently asked questions (and frequently given answers)
Get all the information you need
Questions about Rethink Robotics support? Contact your regional Distributor Partner for robot and accessory purchases, and to support and service your products. If you don’t know who your distributor is, click here.
How do I get Baxter a check-up … who do I contact for service?
Answer: Service is provided via our Distributor Partner network – simply contact your regional distributor for fast and reliable support.
How long does it usually take to repair Baxter?
Answer: With our modular design, we are able to quickly swap our key components at your site. We first try to troubleshoot any issues with your staff so if a technician visit is required, we can arrive with the proper parts. With our regional Distributor Partners, our goal is to have a technician on-site within two working days, and get your Baxter back into operation within two hours of their arrival.
What warranties and service plans do you offer?
Answer: All Baxter robots for manufacturing come with a one-year warranty covering parts and labor as well as product upgrades and phone support. One- and two-year extensions are available for the standard warranty at a reasonable additional cost. Click here to learn more about the service plan available for Baxter Research Robot.
How can I get a copy of my user’s manual or other documentation?
Answer: Copies of documentation are available to our customers via the Rethink Robotics Customer Portal, available here.