Matt Mahoney spends most of his time working with enterprise wiki customers, cultivating adoption and best practices. In his most recent blog post, he provides a practical look at how enterprise wikis differ from Wikipedia. Wikis evolve in the context of corporate culture and inter-personal communication styles, for good or ill. The sense of ownership people have over pages is different than the norms that have arisen for Wikipedians. After discussing work conversations and group memory in wikis, he leaves us with some tips:
5 Simple Tips
* Assign responsibility for workstreams, and as a result, pages
* Use comments to add your thoughts without crowding out the person stewarding the task
* Rely on abundance, use talk pages for lengthy discussion, then re-factor the discussion into a joint page
* Pair live on IM or a screen-share, alternate note-taking
* Have a meeting, take notes, post the output
