The GP practices with the most unhelpful receptionists in England 指名するd and shamed. Every 外科 in the country 階級d - so find out how yours fares
The GP 外科s with the most unhelpful receptionists in England are today 指名するd and shamed.?
Find out 正確に／まさに how yours fares with MailOnline's new search 道具, which 階級s all 6,200-加える practices across the country.?
Eight different factors are 手段d, 含むing how helpful its receptionists are and whether it's 平易な to 調書をとる／予約する an 任命 over the phone.?All the 得点する／非難する／２０s are 裁判官d by 患者s themselves, with tens of thousands quizzed.?
Just type?in your postcode below to see how your 外科 fares against the 国家の 普通の／平均（する） and 隣人ing practices.
At 楽園 医療の Centre, the Coventry practice which topped our league （米）棚上げする／（英）提議する of unhelpful receptionists, almost two-thirds of 患者s 述べるd admin staff as 存在 'not very' or 'not at all' helpful.?
Coming second with the same 得点する／非難する／２０ (64 per cent) was a clinic in Lewisham,?London, which caters for 患者s 辞退するd 治療 by?others because of violent behaviour. Luton's Kingsway and Bramingham 外科 階級d third (63 per cent).
Use our search 道具 below, or scroll 負かす／撃墜する to the see the 名簿（に載せる）／表（にあげる） of the 20 practices with the most unhelpful GP receptionists.?
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全国的な, 17 per cent of 患者s think admin staff are unhelpful, the NHS's 年次の GP 患者 調査する 設立する.
Technically, the worst on the 名簿（に載せる）／表（にあげる） was the Essex University 共同 信用 outreach 医療の centre in Ipswich.?
But instead of 存在 a typical GP 外科, it is 献身的な to 攻撃を受けやすい people, such as the homeless, with only 250 患者s on its 調書をとる／予約するs.
Thirty-six practices 得点する／非難する／２０d a perfect 100 per cent ? meaning no-one 調査するd 設立する their admin staff problematic.
As part of the same 質問（する）, 患者s were also asked to 階級 明確な／細部 面s of how they 接近 GP services, 含むing 緩和する of getting through on the phone.
患者s have for years complained about the 'Glastonbury-esque' morning 急ぐ to call their doctor and 調書をとる／予約する an 任命 before all slots are taken.
While half said it was '平易な' to get through on the phone, the 業績／成果 of some practices was much lower.
The worst GP phone service, によれば 患者s themselves, was at the Park 医療の Centre in Hammersmith, London, where just four per cent said it was 平易な to 調書をとる／予約する or get advice over the phone.
類似して poor results are 設立する at Sandgate Road 外科 in Folkestone, Kent and at the Central 外科 in Oadby, Leicester.
A spokesperson for The Central 外科, Oadby, said: 'Since the 調査する was carried out, which was 井戸／弁護士席 over a year ago, we have 取って代わるd our phone lines with a new system that enables 患者s to 持つ／拘留する their place in the 列 and receive a callback from the 外科, rather than having to 肉体的に wait on the phone line.
'患者s can also go online to 調書をとる／予約する their 任命, which then makes it easier for others to get through on the phone. We are also working on その上の 改良s to 患者 接近 and this is showing 肯定的な results.
'We are a 今後-thinking practice and have been recognised by NHS England for the changes we have made. 患者 care and satisfaction remains at the heart of what we do.'
Only 11 practices in England, serving around 28,000 患者s between them, had 100 per cent of 患者s 調査するd 率 the telephone 接近 to their GP as '平易な'.?
全国的な, the 調査する also showed that 26 per cent of 患者s were unhappy with the 全体にわたる service 供給するd by their GP.
Yet this jumped to 75 per cent for the?Special 配分 Schem e (NEL) in Lewisham.
The practice caters for those who have been 辞退するd 治療 by other 外科s 予定 to violent behaviour.
全体にわたる, the worst major practice was the 黒人／ボイコット Country Family Practice in Tipton, in the West Midlands. There, more than 71 per cent of its 患者s 率d it 貧しく.
Not all GP practices will be 含むd in our 分析, as some practices with 多重の 支店s will only have the 長，率いる office 名簿（に載せる）／表（にあげる）d.
The 2024 results of the NHS 調査する 含むd 返答s from nearly 700,000 adults.?
