7.4m people `have made failed 試みる／企てるs to 接触する 財政上の services providers´
An 概算の 7.4 million people tried ? but failed ? to get 持つ／拘留する of their 財政上の services providers in the year to May 2022, によれば the City regulator.
The 財政上の 行為／行う 当局 (FCA) took the 見積（る） from its 財政上の lives 調査する of more than 19,000 people across the UK.
The 研究 設立する that one in seven (14%) adults who held one or more 財政上の 製品s ? or 7.4 million people if the findings were 事業／計画（する）d across the UK ? had unsuccessfully 試みる／企てるd to 接触する one or more of their 財政上の services providers in the 12 months to May last year.
The FCA’s findings also 示す that, in the year to May 2022, an 概算の 3.6 million people (7%) were able to 接触する one of their 財政上の services providers but could not get the （警察などへの）密告，告訴（状） or support they 手配中の，お尋ね者.
The 報告（する）／憶測 said: “Many of the problems experienced by 消費者s relate to 顧客 services, such as poor 顧客 service, IT system 失敗s or service disruption, sales 圧力, (the) provider making errors or not に引き続いて 指示／教授／教育s, 延期するs when making changes to an account or when arranging an account, or having unsuitable channels to 接触する the provider.”
More than two-thirds (68%) of people said they always or usually shop around for in surance 製品s.
Far より小数の (44%) 報告（する）／憶測d doing the same for other 財政上の 製品s, such as 経常収支s, 貯金 accounts and Isas.
A new 消費者 義務, coming into 軍隊 on July 31, is designed to 取り組む 製品s and services that do not 達成する fair value 結果s for 消費者s.
In May 2022, one in 10 (10%) people 報告（する）／憶測d having been 申し込む／申し出d in the previous two years a 財政上の 製品 or service by a provider at a price, or with 条件 and 条件s, they felt were 完全に 不当な.
The 報告（する）／憶測 continued: “Good communications from and with 財政上の services providers are important to help 消費者s make 知らせるd and timely 決定／判定勝ち（する）s about their 財政上の 製品s.
“Just over half (51%) of adults said they did not receive any communication in the 12 months to May 2022 to help them make a 決定／判定勝ち（する）.”
