What's NS&I done with our money?

By Sylvia Morris for MailOnline
Updated: 01:16 BST, 3 February 2010

Hundreds of savers who 適用するd for 国家の 貯金 & 投資s' (NS&I) 最高の，を越す-支払う／賃金ing 社債s in November and December are still waiting for their accounts to be opened.

While their cheques were cashed within days of 適用するing for the 社債, they have had no （警察などへの）密告，告訴（状） about the どの辺に of their money.

The 社債s we re popular with 年輩の savers, some of whom 投資するd £20,000 or £30,000. But many are now 深く，強烈に worried after receiving no acknowledgment that the governmentowned bank has received their cheques or a 証明書 to 確認する the 投資.

Sold out: The NS&I Growth and 保証（人）d Income 社債s attracted much more 利益／興味 than the organisation could have 心配するd

The cheques were sent at the 高さ of the 郵便の 論争, 主要な to 恐れるs that the money never arrived.

Now NS&I has 認める the 延期する is 予定 to 行政 errors in matching cheques to 使用／適用 forms.

Steve Owen, a director at NS&I, says: 'We apologise for the 関心 this will have 原因（となる）d these 顧客s. We would like to 安心させる them their 貯金 are 安全な and they will receive all 利益／興味 借りがあるd to them.

'We will reimburse any costs incurred as a direct result of the 延期する in 過程ing their 使用／適用s.'

The bank received 110,000 使用／適用s for its 最高の，を越す-支払う／賃金ing 直す／買収する，八百長をするd-率 保証（人）d Growth and 保証（人）d Income 社債s in the six weeks to December 11 last year when they were 孤立した from sale - the first time the bank has not 申し込む／申し出d taxable 直す／買収する，八百長をするd-率 社債s for 26 years.

Mr Owen 追加するs: 'While we 心配するd that the new 問題／発行するs of our 保証（人）d Growth 社債s and 保証（人）d Income 社債s would 生成する 利益／興味 の中で savers, we met our sales 的s far more quickly than 推定する／予想するd.

'November was the second-highest level of sales in one month in NS&I's history, with the 大多数 of 使用／適用s concentrated in just 14 days. In a normal month, we would 推定する／予想する to manage about 444 sales 処理／取引s on these 社債s on the busiest day. In November, we had 8,000 in just one day.'

• Try a 迅速な search for a better 貯金 利益／興味 率 on thisismoney.co.uk

This is the second NS&I 失敗 to come to light in as many weeks. Last month, at least 8,000 年輩の savers were left in the lurch after it failed to make 正規の／正選手 月毎の 支払い（額）s on their Income 社債s 予定 to a 'technical 問題／発行する'.

These 社債s are held おもに by 年輩の sav ers to 上げる their 年金 income.

Many choose to 投資する in NS&I because of the 100 per cent cast-アイロンをかける 保証（人） that all their 貯金 are 安全な・保証する.

Last summer, the bank left 15,000 savers 最初 shortchanged when it paid them too little 利益／興味 after they cashed in their 索引-Linked 貯金 証明書s before 成熟. sy.morris@dailymail.co.uk