税金 bosses 公約する to 改善する public helplines after Which? 調査 finds almost a third of calls to HMRC are 削減（する） off at 頂点（に達する） times

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Taxman 怒り／怒る: At 頂点（に達する） times, an 調査 設立する 29% of calls to HMRC were 削減（する） off

税金 bosses have 約束d to make 改良s to public helplines after Which? 設立する almost a third of calls made to it are 削減（する） off.

HM 歳入 and Customs 受託するd its service 'isn't good enough' at 頂点（に達する） times に引き続いて the 研究 by the 消費者 監視者 in the run-up to the self-査定／評価 税金 return 最終期限 on 31 January.

In a 見本 of 100 calls to the 税金 return and general 調査s lines, only 71 were not 削減（する） off with an 自動化するd message explaining the service was 'very busy', Which? said.

And even in those 事例／患者s 報知係s were put on 持つ／拘留する and waited an 普通の／平均（する） 18 minutes to speak to someone - with a longest 記録，記録的な／記録するd 延期する of 41 minutes.

The 調査 also 設立する glitches with a 発言する／表明する 承認 system designed to direct queries to th e 権利 department.

Which? said that while it dealt easily with simple phrases, more コンビナート／複合体 requests were not understood.

Asked 'do I need to 支払う／賃金 税金 on 賞与金 社債 winnings?' the system asked if the 報知係 was 問い合わせing about changing a 指名する or about a 付加価値税 割増し料金 notice.

The 支配するs about HMRC come at a time when it has been 指名するd for our sister 肩書を与える Money Mail's 木造の Spoon Award for poor 顧客 service over the course of the past year. It is still 受託するing 入ること／参加（者）s.

Richard Lloyd, (n)役員／(a)執行力のある director of Which?, said: 'We've 設立する people could 直面する 非常に長い waits or even be 削減（する） off when trying to get 援助 from HMRC's helplines.

'With large numbers of people soon to be 捜し出すing help with their self-査定／評価 税金 return, we want to see HMRC doing more to 監視する and 改善する their call-waiting times.'

HMRC said it was sorry for 延期するs to calls but 主張するd they were a 少数，小数派 of the large 容積／容量s it received and new 科学（工学）技術 was 存在 introduced to 改善する 返答s.

A 広報担当者 said: 'HMRC receives over 40million calls a year but we know that some of our 顧客s can struggle to get through on our helplines at very busy times. This isn't good enough, and we are working hard to 改善する the 範囲 of services we 供給する.

'This year we are introducing new 科学（工学）技術 to help us answer more calls quicker at busy times, and we are 改善するing the 数字表示式の services we 申し込む／申し出 so that more 顧客s can find all they need online.

'There is more to do, and we are committed to 改善するing the service we 申し込む／申し出 all of our 顧客s at all times, to help them find advice and support when they need it.'

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