Bovis Homes 利益（をあげる）s 落ちる 3% as it 始める，決めるs aside £7m to 補償する homebuyers angry at 貧しく-built homes

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Kent-based housebuilder Bovis Homes saw 利益（をあげる）s 拒絶する／低下する last year as it saw a spike in costs relating to remedial work and 補償（金） for 顧客s who complained about the poor 質 of their homes.

The housebuilder said it had 始める，決める aside £7million for 顧客 care after it 認める that the 質 of the homes 完全にするd in 2016, 特に に向かって the end of the year, ‘fell materially short of the high 基準 推定する／予想するd’.

Pre-税金 利益（をあげる）s in the year to December 31 fell 3 per cent to £154.7million, below its 期待s of £160 to £170million. The results sent 株 飛び込み more than 7 per cent, or 62p , to 778p, making it the worst performer on the FTSE 250 today.???

Bovis 認める the 質 of its homes ‘fell materially short of the high 基準 推定する／予想するd’

It comes as Bovis recently 認める 申し込む／申し出ing some housebuyers thousands of 続けざまに猛撃するs?to 説得する them to move into unfinished homes in a desperate 企て，努力，提案 to 攻撃する，衝突する sales 的s.?

That 乱暴／暴力を加えるd?買い手s, who complained about everything from （人命などを）奪う，主張するing wrong kitchen 部隊s had been 任命する／導入するd to unfinished driveways, and （人命などを）奪う，主張するs of 漏れるing 麻薬を吸うs and dodgy wiring.

にもかかわらず the 落ちる in 利益（をあげる）s, 歳入s rose 11 per cent to £1.1billion as Bovis 完全にするd 3,977 homes, a 1 per cent 増加する from a year earlier, when it 完全にするd 3,934 homes. The 普通の／平均（する） home selling price 増加するd by 10 per cent to £254,900, Bovis said.

The housebuilder,?which has 焦点（を合わせる）d on more 豊富な 地域s in the south of England in 最近の years, also said it will 増加する its （株主への）配当 by 13 per cent to 45p a 株.

暫定的な 長，指導者 (n)役員／(a)執行力のある Earl Sibley, who took over from David Ritchie in January after his surprise 辞職, sa id the company’s ‘ambitious growth 戦略’ had helped it almost 二塁打 house 完成s, but also led to progressively ‘操作の challenges’.

‘Whilst we 達成するd strong growth in the first half of the year we were unable to 配達する our planned level of 完成s for the second half, with a 不足（高） of 180 私的な homes in December. This 反映するd underlying 証拠不十分s in our 生産／産物 過程s and resulted in higher than 推定する／予想するd costs,’ he said.

‘Our 顧客 service 基準s have been 拒絶する／低下するing for some time and 連合させるd with the 延期するs to 生産／産物 に向かって the year end, we have entered 2017 with a high level of 顧客 service 問題／発行するs,’ Sibley 追加するd.

Bovis 発表するd a raft of 対策 to 改善する service, 含むing taking on more staff to を取り引きする （民事の）告訴s, the 創造 of a 献身的な homebuyers' パネル盤 and an 改善するd 質 保証／確信 過程.

David Ritchie stepped 負かす／撃墜する after nine years at the 舵輪／支配 に引き続いて a Christmas 利益（をあげる）s 警告

However, it said 利益（をあげる）s will continue to 落ちる this year as it 計画（する）s to build より小数の hom es and that it continued to struggle to find 技術d 労働者s.

It also said that the search for a 永久の 長，指導者 (n)役員／(a)執行力のある was under way after the 辞職 of Ritchie in January.?

Ritchie, who joined Bovis Homes in 1998, was 長，指導者 (n)役員／(a)執行力のある since 2008, but stepped 負かす／撃墜する after nine years at the 舵輪／支配 に引き続いて a shock Christmas 利益（をあげる）s 警告.?

George Salmon, 公正，普通株主権 分析家 at Hargreaves Lansdown said: 'While Bovis has its own 問題／発行するs to を取り引きする, a chunky 10 per cent 増加する in 普通の／平均（する） prices and continued strong 需要・要求する from 買い手s show the 部門 as a whole is 証明するing resilient にもかかわらず 恐れるs over the 影響 of the UK’s 撤退 from the EU, though it is still of course 早期に days in this 過程.'

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