A 郵便の fiasco hatched at 復活祭

By Alison Potter
Updated: 00:00 BST, 10 May 1999

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Did you 行方不明になる out on 開始 a last-minute Tessa with the 合法的な & General because your 使用／適用 didn't arrive in time?

If you did, you're not alone. This is Money 明らかにする／漏らすd last month that around 800 顧客s wanting to open Tessas before the April 5 最終期限 設立する their cheques got 延期するd in the 地位，任命する. Some took as long as 11 days to reach the company.

The problems didn't stop with the 合法的な & General. Jupiter （人命などを）奪う，主張するs it lost out on 商売／仕事 価値（がある） £7 million because of, in the words of Jupiter's Giles Kidd-May, 'the unbelievable incompetance of the 地位，任命する Office'.

The 王室の Mail 約束d to 調査／捜査する the 出来事/事件 - but you might not like the 返答. It has absolved the company of any 責任／義務 with relation to L&G's problems and admonished people for failing to 地位，任命する their 使用／適用s 早期に enough.

'王室の Mail 公然と advised about 地位，任命するing to 会合，会う 財政上の 最終期限s, because of the public holidays over the 復活祭 period. 顧客s were advised to use Special 配達／演説／出産 services for 地位，任命するing 価値のある 文書s - these are 保証（人）d to be 配達するd by noon the next working day,' the company said.

によれば 合法的な & General the 事例／患者 is now の近くにd, but in a fillip to disappointed 投資家s, the company is 申し込む／申し出ing a preferential 利益／興味 率. If those 影響する／感情d open a 小型の-cash Isa they receive an extra 0.5% on 最高の，を越す of the normal 貯金 率.

One This Is Money reader from Hertfordshire who experienced 郵便の problems when trying to open his Tessa account was unimpressed. 'Even if I put the 最大限 £3,000 into 合法的な & General's 小型の-cash Isa, the extra half a% 利益／興味 追加するs up to the grand sum of £15 over the year. It's hardly a fantastic 取引，協定.'