Shawbrook didn't 移転 my cash Isa and paid just 0.1% 利益／興味 - has it taken advantage of me?

By Harvey Dorset

Updated:

I had a 直す／買収する，八百長をするd 率 Isa which 円熟したd with Shawbrook Bank earlier this month.?

I chose to 移転 to another provider and went through the usual 移転 過程, giving Shawbrook more than three weeks' notice to make the 移転 on time.

Essentially, I 手配中の，お尋ね者 the money to land in the other account as soon as my 直す／買収する，八百長をする with Shawbrook finished.?

However, Shawbrook chose not to 過程 the 移転 until after my account 円熟したd.?

Locked in: Requesting to transfer your Isa funds before the maturity date will incur a penalty fee

Locked in: Requesting to 移転 your Isa 基金s before the 成熟 date will 背負い込む a 刑罰，罰則 料金

I then discovered my cash was 収入 just 0.1 per cent 利益／興味. I 接触するd it again and it said it had up to 15 working days (three weeks) to make the 移転.?

It said this was within the FCA 指導基準s. No thing I said on the phone would 速度(を上げる） up the 移転 or 増加する the 率 it was 支払う／賃金ing on my 基金s.

Big banks have a poor 顧客 service 評判 but when I transferred from Halifax several years ago they transferred 敏速に and even paid a decent 利益／興味 率 on the day or so they held の上に my 基金s.

Do you think this is taking advantage of 捕虜 Isa 顧客s who have no choice if they want to keep their 税金 解放する／自由な status??

The sum 伴う／関わるd is not 大規模な in my 事例／患者, but I am angry with the 原則 of the 事柄, 特に when 利益／興味 率s are so much higher now. S.C, 経由で email

Harvey Dorset of This is Money replies: When transferring an Isa, account 支えるもの／所有者s have a choice of requesting a 移転 before their 成熟 date, thus incurring a 刑罰，罰則 料金, or waiting until the date that your Isa 円熟したs before transferring to a new provider.

The 推論する／理由s for transferring an Isa might 変化させる, but often it will be a 事例／患者 of moving somewhere that your money will make a better return, within the 税金-解放する／自由な wrapper that Isas 申し込む／申し出.

In general, it is 価値（がある） shopping around for the best cash Isa 取引，協定, so that your 貯金 can make you as much return as possible, without you having to do any 激しい 解除するing.

When transferring, it is important to be mindful of the 支配するs in place so that you don't 背負い込む that 刑罰，罰則.

On the other 手渡す, transferring to a prov ider is a 過程 that account 支えるもの／所有者s will want to be 完全にするd as soon as possible, so that they can make the most of the 利益s that Isas 申し込む／申し出.

In your 事例／患者 though, you were aware of the 15-day period that providers have to 移転 your Isa, and as a result requested the 移転 three weeks in 前進する so that your Isa could be transferred すぐに upon the 成熟 of the account.

The problem here, is that if an Isa provider begins the 移転 in 前進する of 成熟, it could be 完全にするd ahead of that date, 主要な to a breakage 告発（する），告訴（する）／料金.

While the loss made during the 移転 period on 0.1 per cent 利益／興味 is hard to take, it would have been a noticeably more bitter pill to swallow had you been made to 支払う／賃金 a 刑罰，罰則.

A Shawbrook 広報担当者 said: 'The Isa 移転 過程 begins on the day the Isa 円熟したs, 確実にするing any 出口 料金s are 避けるd, and all providers are 強いるd to 完全にする the 移転 within 15 working days.?

'We 完全にするd the 移転 井戸／弁護士席 within this time でっちあげる，人を罪に陥れる for SC.'

Minefield: Anna Bowes says it is wise to do your research beforehand to avoid being stung when you transfer

Minefield: Ann a 屈服するs says it is wise to do your 研究 beforehand to 避ける 存在 stung when you 移転

Anna 屈服するs, co-創立者 of SavingsChampion replies: While 円熟したing 直す／買収する，八百長をするd 率 cash Isas can be transferred before 成熟, this will not usually happen, even if the 使用／適用 is sent in 前進する, unless 特に requested by the policyholder, as it's likely to 誘発する／引き起こす an 早期に 接近 告発（する），告訴（する）／料金 by the 存在するing provider, which could be pretty hefty.?

For example, 早期に 出口 刑罰，罰則s can 範囲 from around from around 90 days loss of 利益／興味 for a one-year Isa to 365 days for a five-year Isa, although there is no 基準 告発（する），告訴（する）／料金, so this is something to check when 開始 a 直す／買収する，八百長をするd 称する，呼ぶ／期間／用語 Isa.

As a result, the 移転 過程 and the regulatory timescales will 普通は start when the old Isa 円熟したs.

And the 顧客 should still be 収入 some 利益／興味 while the 移転 is 進歩ing, but this will depend on the 存在するing and new provider.?

Some providers will move 基金s into a 成熟 account while waiting for the 基金s to be moved, but the 利益／興味 率 will 変化させる, so it's 価値（がある） checking this.?

And some providers, such as 全国的な, will 支払う／賃金 利益／興味 from the moment they receive a 移転 使用／適用, even before the money has been received ? so you could 結局最後にはーなる 収入 two lots of 利益／興味.

As seems to be the 事例／患者 with Isa 支配するs and 規則s, it can be a minefield so unless you have the 十分な picture, you could 結局最後にはーなる disappointed and not 収入 the 利益／興味 you 推定する／予想する.

James Blower, 創立者 of The 貯金 Guru, replies: The 推論する／理由 is Shawbrook's not fully in 支配（する）／統制する of the 過程 ? so if it 始めるs the 移転 straight away and then the new provider requests the 基金s bef 鉱石 成熟, the 顧客 will 背負い込む a breakage 刑罰，罰則.

I understand what your reader is trying to 達成する here but Shawbrook are damned if they do and damned if they don't.

Your reader is angry that they 港／避難所't done it straight away and that he's had a few days 利益／興味 at 0.1 per cent, but he'd also be angry if they had 始めるd it straight away and the new provider took the 基金s on day 13 原因（となる）ing him/her a breakage 刑罰，罰則. They'd then be 説 'why didn't you wait'.

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